Which Are Reportable Assaults And How To Deal With Them

Reportable assaults are those types of actions that are characterized as violent and deliberate physical attacks on people. Any sort of hitting, kicking or punching (irrespective of whether it has caused harm to the person or not) comes under a chargeable offense.

Taking reasonable measures to safeguard the uniqueness of a staff member, who formulates an assault report and also protects them from getting victimized.

What comes under a reportable assault?

According to Act (section 63-1AA), a reportable assault is defined in the following ways:

• Any type of unlawful sexual contact with residents of an old age care home, or

• Use of physical force on residents of an old age care home,

• Unethical sexual contact that is done to capture any sort of sexual contact, without seeking the consent of the person.

People who are found with a mental or cognitive disorder, then the resident would be considered to give an informed consent.

How is the case handled?

If an assaulted person discloses about the assault and it is found to qualify for protection under the above-mentioned Act, then the identity of the victim must be protected by the approved provider.

An approved provider needs to fill up the reportable assault form and send it to the concerned department via email. Proper care planning makes sure that the person does not remain victimized and get necessary assistance as soon as possible.

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Learn The Benefits Of Conducting Surveys To Assess Customer Satisfaction

There is a general trend of conducting online surveys to assess customer satisfaction in modern businesses as well as companies. These surveys evaluate the level of satisfaction of online customers with respect to business practices, programs made to accomplish customer engagement and marketing programs.

These surveys offer several types of benefits to learn about customer requirements and improvise their service quality.

A platform to know customer viewpoint

There is a constant competition that is seen between various businesses that operate online. To excel in the race, it is not only important to make genuine and top quality products but also learn about the likes of the end user. It also serves as an opportunity for customers to put forward their opinions.

Carrying out an analysis of the opinion and data provided by customers will assist in segmenting customers into specific categories. This would help business to meet the individual needs and expectations, etc. of customers in the best way.

To market business services

Online service user satisfaction surveys also help customers to learn information about the new launch of product or services, innovations or modifications, and a means to establish customers’ viewpoints. This is one way to retain them and keep getting them again and again.

A tool for effective communication 

This is an unquestionable benefit of conducting online customer satisfaction surveys. This is a modern tool that helps in effectively communicate with the customers. It is not just confined to build long term relationship and trust with customers but also a way to establish significant trends in the response provided by the customers.

With these benefits, it is evident that online surveys play a critical role in judging customer loyalty and learn about their likes and dislikes. Efficient use of this tool can become a doorway to the success of a business.